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Pristine Post Office? Not Yet, But There's Hope

First Selectman meets with postmaster, finds him cooperative; sees a need for additional personnel.

When it comes to the state of the , enough is enough, said First Selectman Bill Brennan.

During a recent Board of Selectmen meeting Brennan raised the issue of what he described as the post office’s lack of tidiness.

“I have something I’m going to keep beating on because I know it’s a sore spot in our community,” Brennan said. “There is a lack of management up there, I’ve experienced it, my wife has experienced it, we all have.”

He described long lines, broken machines, and a general lack of customer service.

Brennan said he was unsuccessful in getting a response from the postmaster, Angel Rodriguez, and so he recently went to the post office and had an impromptu meeting with Rodriguez.

"We met for a half hour and I had a nice meeting with him," Brennan revealed at Monday night's meeting, held at . "I found him to be cooperative. We did a walk-around the space. I pointed out the clutter. I suggested that a lot of the area just needs a good cleaning."

The first selectman also learned the postmaster has a personnel problem; a staff of 14 has dwindled to eight.

"I think he operates in a tight structure. There needs to be some additional people," Brennan said.

And so the first selectman plans "to follow up with consumer affairs folks" and encourage the hiring of additional staffers.

“We’ve got to see some change up there," he said. "We’re not getting a discount on the stamps up there so we'd better get better service.”

George Young March 11, 2011 at 12:30 AM
The clutter in the lobby doesn’t bother me. It’s not like we’re checking into the Marriott or the Four Seasons. Gives the place a feeling of being lived in. People are using it. And who is creating all the clutter? Not the postal workers. Okay, so the clutter is a few weeks old and the bins are filled. There is that much more to read if your not in a rush to leave -- other peoples junk mail -- for free. The parking lot is always packed but you can’t blame that on the Postmaster. He didn’t build the place. And parking is free, no meters (Maybe I shouldn’t have said that.). And if you didn’t have to wait in line for a long time, it wouldn’t be the Post Office. Appreciate nostalgia. It’s been that way for 100 years. I changed the name of the copier to Out Of Order. And the Automated Postal Machine in the lobby, there to save you time (and get more workers fired), is a great idea -- except it too has long lines. Overall, I give the Post Office credit for one good thing -- it does deliver the mail. And for 44 cents from East to West, you might say it’s a good deal. Plus, there are good, honest people working there. George Young
Eustace Tilley March 11, 2011 at 12:03 PM
Oh how I love this quote!!!! Brennan said. “There is a lack of management up there, I’ve experienced it, my wife has experienced it, we all have.”
Eustace Tilley March 11, 2011 at 12:09 PM
BTW, ten years ago a stamp cost 34 cents now its 44 cents...33% increase which more or less corresponds to wage increases...meanwhile, Wilton taxes are up 92% PLUS another 8% if the BOS/BOE proposed budget breezes by the BOF... but then again: Brennan said. “There is a lack of management up there, I’ve experienced it, my wife has experienced it, we all have.” Ya gotta love it!
Steve Symonds March 11, 2011 at 02:02 PM
To come away from a tour of the Wilton P.O. and observe that it needs "a good cleaning" makes me wonder if Bill was blind-folded. The place is a dump. Even the folks who produce "Extreme Home Makeover" would throw up their hands in despair. Don't get me wrong. The folks working at the P.O. are friendly, competent, and hard working. We love our Postman and could not ask for a harder worker or a friendlier person. But let's stop dancing around the truth of the matter. If the Wilton P.O. was on the housing market there is no question that it would be a "tear down", leveled within a week after closing to make way for a structure that would reflect the value of the real estate in our town. Want to see what a nice P.O. looks like? Go to New Canaan. Then, put on the blind-fold that Bill used during his tour, have someone drive you back to the Wilton P.O., take off the blind-fold...and provide your unvarnished opinion right here following mine.

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